## Who sells you the service

**Nexora AI Lab, SL**. See the [Legal Notice](/legal/en/legal-notice/) for our full details.

You can buy DOPPLOS in two ways, and **the rules differ**, so check which one applies to you:

| Where you paid | Who is the seller | Who handles refunds |
|---|---|---|
| **On our website** (the link the app opens) | Nexora AI Lab, SL | Us. This document applies in full |
| **Through an app store** | That store | The store, under its own policy |

## Price

All prices are shown **including VAT** at the rate of your country of residence, before you
confirm. The price you see at the moment of confirming is the price you pay. There are no
pre-ticked boxes adding anything to your order.

## Subscriptions and automatic renewal

- Subscriptions are offered on a **monthly** or **annual** basis, as shown at purchase.
- **They renew automatically** at the end of each period, for the same duration, at the price
  then in force, until you cancel.
- We will tell you the renewal date and the amount before each renewal.
- Any price change is notified at least **30 days** in advance, and you may cancel before it
  takes effect.

## Cancelling

You can cancel at any time from Settings → Subscription, without giving a reason and without
penalty. Cancellation stops the next renewal; **your subscription stays active until the end of
the period you already paid for.**

## Your right of withdrawal: 14 days

If you are a consumer resident in the European Union, you have **14 days** from the day the
contract is concluded to withdraw from it, without giving any reason (Article 9 of Directive
2011/83/EU).

**To withdraw**, tell us before the period expires: write to **legal@dopplos.com**, or use the
model withdrawal form set out in Annex I(B) of that Directive. Any clear statement is enough.

**We refund within 14 days** of being informed, using the same means of payment you used.

### The waiver, and what it costs you

DOPPLOS is digital content supplied immediately. Before you confirm your purchase we ask you to:

1. **expressly consent** to the service starting right away, before the 14 days are over; and
2. **acknowledge that by doing so you lose your right of withdrawal.**

Both are separate, unticked checkboxes. **If you do not tick them, the service begins after the
14 days.** If you do tick them, you keep the service from that moment and the withdrawal right
is spent: that is the exception in Article 16(m) of the same Directive.

We do this because it is the only lawful way to start immediately, and we say it plainly rather
than burying it: the choice, and the trade-off, are yours.

## If the service does not work as described

You are entitled to have the service brought into conformity, and if we cannot, to a price
reduction or to terminate the contract, under Directive (EU) 2019/770. This is a legal
guarantee and is free of charge for you.

## Payment methods

Card payments and digital wallets are processed by **Stripe**. We never see or store your full
card number.

## Complaints

Write to **legal@dopplos.com**. We answer every complaint. If we cannot agree, you may bring
the matter before the consumer arbitration bodies of your place of residence, or before the
courts. Nothing here limits your rights as a consumer.