## What this page is for

DOPPLOS is an online intermediary service, and as such it must state clearly and plainly **how
to reach it**: to report content, to appeal a decision we made about an account, or to contact
us as an authority.

This page exists so that route never has to be hunted for.

## How to contact us

| What for | Where | In which language |
|---|---|---|
| Report content, an account or a behaviour | **abuse@dopplos.com** | English or Spanish |
| Appeal a decision we made about your account | **abuse@dopplos.com**, subject "Appeal" | English or Spanish |
| Legal matters and requests from authorities | **legal@dopplos.com** | English or Spanish |
| Data protection and exercising your rights | see [Privacy](/legal/en/privacy/) | English or Spanish |

You do not need an account or a login to write to us. We do not require a specific form either:
an email saying what happened and where is enough.

## What helps us resolve it faster

None of this is required (we act on incomplete reports too), but the more of it you bring, the
sooner it is resolved:

- **Where**: the avatar or account name, and the chat or screen where you saw it.
- **What**: which content or behaviour you believe should not be there.
- **When**: approximate date and time.
- **How to reach you**, if you want to be told how it ended.

## What we do with your report

1. **Acknowledgement.** We confirm we received it.
2. **Review.** A person reviews it. Decisions that restrict or close an account are not taken by
   an automated system on its own: see [How we use AI](/legal/en/ai-transparency/).
3. **Decision.** It may be removing the content, restricting an account's reach, suspending it,
   or concluding that no measure is warranted.
4. **Reply.** We tell you what we decided and why, with the specific reasons.

Reports pointing to a **minor** or to a **risk to someone's safety** are treated as priority and
skip the queue. See [Adults only](/legal/en/adults-only/).

## If you disagree with a decision of ours

You can appeal, at no cost:

- **Write to abuse@dopplos.com** with the subject "Appeal", within six months of the decision.
  It is reviewed by a person other than the one who decided.
- If our reply does not satisfy you, **you may turn to an out-of-court dispute settlement body**
  of those provided for by the European digital services rules. Our participation in that
  procedure does not prevent you from going to court afterwards.
- **And you may always go straight to the courts**, without going through any of the above.

This applies whether the decision was to remove something of yours or **not to remove**
something you reported.

## Authorities

Requests from judicial or administrative authorities should be sent to **legal@dopplos.com**,
stating the legal basis and the deadline. We accept communications in English and Spanish.

The identifying details of the service operator are in the [Legal notice](/legal/en/legal-notice/).

## What this page is not

- **It is not technical support.** If something is broken, write to the app's support channel.
- **It is not the data protection channel.** To access, rectify or erase your data, or to object
  to processing, see [Privacy](/legal/en/privacy/).

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> **Document under review.** References to the European digital services rules are pending a
> clause-by-clause check against the official text before this is published as in force.