## Two ways, both of them real

You can delete your DOPPLOS account **from inside the app**, in Settings → Account → Delete
account. You do not need to write to anyone and you do not need a reason.

If you cannot reach the app (you lost the phone, you already uninstalled it, or you never
want to install it again), write to **legal@dopplos.com** from the email address of the
account, with the subject *Delete my account*. This page exists so that route is available
without installing anything, as Google Play requires.

## What gets deleted

- Your account and your login credentials.
- Your profile: name, date of birth, gender, orientation, biography, location and search radius.
- Your photos, both the ones you uploaded and the avatar illustrations generated from them.
- Your avatar: its description, tone, interests and custom prompt.
- Your matches and the conversations your avatar held, including the ones held with other
  people's avatars.
- Your connected social accounts and their tokens.

## What we keep, and for how long

Some data survives deletion because the law requires it, not because we want it:

| What | Why | How long |
|---|---|---|
| Invoices and payment records | Tax and accounting law | 6 years |
| Records of reported abuse | To keep a banned person from returning, and to answer authorities | Up to 3 years |
| Server logs | Security and fraud prevention | 12 months |

These records are separated from your profile and are not used to build any profile of you.

## How long it takes

Deletion starts immediately and completes within **30 days**. During that window the account is
already inaccessible to you and invisible to other people; the delay is only the time our
systems need to remove the data from backups.

## If you have an active subscription

Deleting the account cancels the subscription. If you paid on the web, see
[Purchase Terms](/legal/en/purchase-terms/) for the refund rules. If you paid through an app
store, the refund is handled by that store.